Location

Annapolis Junction, MD

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Job ID

SZ005

 

Description 

CTC Group is seeking a Systems Administrator to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. 

 

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Manage the daily activities of configuration and operation of IT systems.

• Provide assistance to users in accessing and using IT systems.

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers.

• Optimize system operations and resource utilization, and perform system capacity analysis and planning.

• Provide in-depth experience in trouble-shooting IT systems.

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

• Support the design of systems, mission architecture and associated hardware.

• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).

• Analyze and resolve complex problems associated with server hardware, applications and software integration.

 

Minimum Requirements

• Current, active TS/SCI with polygraph security clearance.

• Fifteen (15) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

• Ability to Travel (CONUS & OCONUS).

 

Why CTC Group?

As a veteran-owned small business, we recognize that successful partnerships are based on open and direct communication, mutual respect, and the ability to adapt to evolving capabilities.  Our cleared employees bring decades of experience supporting customers in the Intelligence and Defense communities.  We specialize in providing engineering, technical, operational support, and training services to Federal government, and Mission Operations. 

 

COVID Policy: Prospective and/or new employees will be required to adhere with CTC Group’s vaccination policy. All CTC Group employees must be fully vaccinated and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement at HR@ctc-group.tech and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over CTC Group’s vaccination policy.

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CTC Group provides equal employment opportunities to all employees and applicants without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, genetic information, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender (including sex stereotyping), medical condition (including, but not limited to, cancer related or HIV/AIDS related) or sexual orientation in accordance with applicable federal and state laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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